Frequently Asked Questions
Everything you need to know about your dark journey with us.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region, while international shipping can take 10-21 business days depending on customs processing.
What is your return policy for alternative fashion?
We offer a 30-day return window for most items. Products must be in original condition with tags attached. Please note that for hygiene reasons, earrings, hosiery, and swimwear cannot be returned.
Are your products vegan and cruelty-free?
Yes, we are committed to ethical fashion. The vast majority of our products use high-quality vegan leather and synthetic materials, and we never test on animals.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience as seamless as possible.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as alternative cuts can sometimes fit differently than high-street brands.